Hi there! I’m Cyn Armis­tead, tech­ni­cal sup­port expert. I’m cur­rent­ly seek­ing new oppor­tu­ni­ties, which means that you get treat­ed to my résumé (either the cute lit­tle PDF or the longer, more com­plete web page), some talk about my way of pro­vid­ing sup­port, and a few links.

I have 25+ years of expe­ri­ence deliv­er­ing tech­ni­cal sup­port. In 1993 I was doing chat sup­port for AOL, and I began pro­vid­ing sup­port for Mind­Spring Enter­pris­es via phone, email, and Usenet (remem­ber news­groups?) in 1995. I’ve also sup­port­ed clients in per­son and using var­i­ous remote con­trol tools. Throw in expe­ri­ence with QA and tech­ni­cal writ­ing, and you get a supe­ri­or sup­port professional.

I’ve recent­ly begun doing a lit­tle on the devel­op­ment side. I learned HTML back in 1995 as part of my work at Mind­Spring and pro­duced my first web site a short time lat­er (yes, I’ve owned one of my domains that long). I learned CSS when that was intro­duced, redesign­ing that site and the addi­tion­al sites I’d cre­at­ed in the mean­time. (Most of my sites have been on Word­Press since 2006.) I recent­ly added a lit­tle JavaScript. I received a schol­ar­ship from Women Who Code and RMOTR to RMOTR’s inten­sive Intro­duc­tion to Python Pro­gram­ming course, so I did that in 2013. I’m still knock­ing around ideas for my first non-assigned pro­gram­ming project.

My first office job was work­ing for my father in the ser­vice depart­ment he man­aged at a heat­ing and air com­pa­ny, back when I was 11 years old. I did fil­ing and data entry, helped answer the phones, and served as back-up for the dis­patch­er. Dad­dy seri­ous­ly stressed cus­tomer ser­vice, and I learned from him that it’s vital to treat every per­son like they are the sin­gle most impor­tant indi­vid­ual you will speak to today. Lat­er, I read Dale Carnegie’s How to Win Friends and Influ­ence Peo­ple, and it has been high­ly influ­en­tial on the way I treat peo­ple. Of course, I’ve read oth­er books like Deliv­er­ing Hap­pi­ness by Tony Hsieh and Sarah Hat­ter’s Cus­tomer Sup­port Hand­book, but I keep com­ing back to Carnegie.

This site con­tains a bunch of old­er arti­cles which I’m slow­ly updat­ing — they show my writ­ing style, but some things have def­i­nite­ly changed in the tech world since I first wrote them. Here are a few new­er writ­ing samples:

Any ques­tions?