Hi there! I’m Cyn Armistead, technical customer support expert. I’m currently looking for new remote opportunities, which means that you get treated to my résumé (either the cute little PDF or the longer, more complete web page), some talk about my way of providing support, and a few links.
I have 26 years of experience delivering technical support. In 1993 I was doing chat support for AOL, and I began providing social media support for MindSpring Enterprises via Usenet (remember newsgroups?) in 1995. I’ve also supported clients in person, over the phone, by email, and using various remote control tools. In 1990, I began working remotely over a dial-up connection – with a 2400 baud modem! I’ve been writing professionally for over 20 years, and I have five years of QA experience to boot.
My first office job was working for my father in the service department he managed at a heating and air company, back when I was 11 years old. I did filing and data entry, helped answer the phones, and served as back-up for the dispatcher. Daddy really stressed customer service, and I learned from him that it’s important to treat every person like they are the single most important individual you will speak to today. Later, I read Dale Carnegie’s How to Win Friends and Influence People, and it has been highly influential on the way I treat people. Of course, I’ve read other books like Delivering Happiness by Tony Hsieh and Sarah Hatter’s Customer Support Handbook, but I keep coming back to Carnegie.
This site contains a bunch of older articles, which I’m slowly updating — they show my writing style, but some things have definitely changed in the tech world since I first wrote them. Here are a few newer writing samples:
- My Support Philosophy: Love Everyone — 15 November 2016
- The Benefits of Maturity — 23 October 2016
- I collaborated with some other remote workers on an article for Remotive’s blog, 11 Productivity Hacks To Get The Most Of Your Remote Life — 18 October 2016
I love the energy of startups, and would like very much to find one where I can join a dynamic team and contribute my experience, skills, and knowledge. I’ve worked for several successful startups in the past (MindSpring, RelevantKnowledge, DoubleClick), and I definitely understand the commitment that they require. I prefer working remotely for many reasons but would consider working in an office for the right opportunity. Any questions?